About Service Centre

Our technicians are extensively trained to be able to diagnose and solve all kinds of computer problems. The fact is technology is not always perfect and when something happens, Smart Computer Service Centre is a great place to go.

Friendly staff, a wide range of services and competitive rates, and hours that accompany all kinds of schedules are just a few reasons why our growing Service Centre program is gaining popularity at a blazing pace.

No problem is too big or too small for Smart Computer technicians! What's best is that each one of our retail locations is fully equipped with a Service Centre for on the spot service at your favourite neighbourhood computer store.

In addition, our Service Centre handles all returns, exchanges and warranty service for your purchases. See below for more details.

Note: All parts (Components, PCs, Notebooks, etc.) brought in for servicing or RMA that is ready for pick up by customer, will only be held for up to sixty (60) days, after which Smart Computer will no longer be liable for said parts and said parts will become property of Smart Computer.

Direct Replacement Plan

Going through the standard warranty process, whether through the manufacturer or original place of purchase, can be a major hassle. We have all experienced it, or know someone that has gone through it. Hours of technical support, running around for RMA and case numbers, shipping costs, and waiting several weeks without a working product, are just some of the ordeals we normally have to go through.

With our DRP, replacing your defective product couldn’t be easier! Simply bring the product, along with all the original box contents, to a Smart Computer’ Service Centre located within each of our stores. A technician will diagnose your product. If the product is found to be defective, and a replacement is available, it will be replaced on the spot with a working unit. If a replacement is not available immediately, one will be provided within 3-5 business days.

The DRP covers more than just your purchase; it covers the product for the length of the plan. Meaning, if the product is passed on to a friend or family member, the product will remain protected. In addition, if you purchase the DRP with a PC, we will ensure minimal downtime in the event you experience hardware problems with any component. We will also cover any additional component or replacement if the defective part is no longer available and a similar or better product requiring new technology is used. Another option to not miss out on, is our Dead or Stuck pixel protection option to our DRP. For a marginal cost, you can save yourself from being rejected for warranty if your LCD or Notebook doesn't meet the minimal dead/stuck pixel requirements of the manufacturer.

Smart Computer’ Direct Replacement Plan is available today, covering a wide range of products. Before you make your purchase, ask a sales staff about protecting your product and potentially saving yourself a lot of time and money.

Services and Rates

We perform a wide range of services for your computer including both software and hardware servicing. Refer to the list below for a complete list of services and their current price rates. All services come with a 30 day warranty unless otherwise noted.